LG Electronics Achieves Second-Highest Reliability Ranking in U.S. Appliance Market from Consumer Organization

Ain Alalam – Rashad Iskandrni

March 20, 2025 – LG Electronics has been rated the second most reliable appliance brand in the United States by independent American nonprofit consumer organization Consumer Reports (CR).

LG appliances were positioned second in the overall rankings, with the LG Signature Kitchen Suite achieving sixth place for customer satisfaction and dependability. The results place the company significantly ahead of its major competitors. The achievement reaffirms LG’s leading position as a home appliance manufacturer that pushes the boundaries of innovation and usability.

These impressive rankings are especially notable as they are based on feedback from end users and are a testament to LG’s commitment to quality.

LG Electronics prides itself on developing products that push the technological boundary while being dependable and easy to use. These ratings from Consumer Reports are a testament to this commitment to consumer satisfaction and product reliability.

The CR brand reliability evaluation is based on ‘consumer satisfaction’ assessed by actual product users and the ‘predicted reliability’ index, based on the failure rate.

The US home appliance market is highly competitive, which means LG Electronics’ market share of 21.1% in 2024 reflects its strong position as a trustworthy brand with consumers.

Moreover, LG Electronics’ home appliance business – excluding TVs – reported an operating profit margin of 6%, further underscoring the company’s efficiency and commitment to delivering high-quality products to consumers.

LG Electronics also demonstrated strong performance in the television sector, with those consumers responding in the study giving praiseworthy scores, further boosting its reputation.

CR’s sixth annual appliance brand reliability rankings track how reliable a brand is relative to others across various appliance types, such as refrigerators, dishwashers, over-the-range microwaves, ranges, cooktops, wall ovens, washing machines, and dryers. The results are based on survey data collected from CR members on 417,629 newly purchased kitchen and laundry appliances between 2013 and 2023.

As LG Electronics continues to push the boundaries of technology and design, the company remains committed to maintaining its leadership position in the home appliance sector while ensuring the highest levels of customer satisfaction. For the full Consumer Reports article, visit Most Reliable Appliance Brands – Consumer Reports

About LG Electronics, Inc. 

LG Electronics is a global innovator in technology and consumer electronics with a presence in almost every country and an international workforce of more than 74,000. LG’s four Companies – Home Appliance Solution, Media Entertainment Solution, Vehicle Solution and the Eco Solution – combined for global revenue of over KRW 82 trillion in 2023. LG is a leading manufacturer of consumer and commercial products ranging from TVs, home appliances, air solutions, monitors, automotive components and solutions, and its premium LG SIGNATURE and intelligent LG ThinQ brands are familiar names world over. Visit www.LGnewsroom.com for the latest news.