{"id":102182,"date":"2025-07-22T12:35:54","date_gmt":"2025-07-22T12:35:54","guid":{"rendered":"https:\/\/ainalalam.com\/?p=102182"},"modified":"2025-07-22T12:35:54","modified_gmt":"2025-07-22T12:35:54","slug":"atm-outlines-why-luxury-hospitality-leaders-view-personalisation-as-key-to-revenue-growth","status":"publish","type":"post","link":"https:\/\/ainalalam.com\/?p=102182","title":{"rendered":"ATM outlines why luxury hospitality leaders view personalisation as key to revenue growth"},"content":{"rendered":"[mhc_section admin_label=&#8221;\u0642\u0633\u0645&#8221; fullwidth=&#8221;on&#8221; specialty=&#8221;off&#8221;][mhc_fullwidth_menu admin_label=&#8221;\u0642\u0627\u0626\u0645\u0629 \u0628\u0639\u0631\u0636 \u0643\u0627\u0645\u0644&#8221; menu_id=&#8221;56&#8243; background_color=&#8221;#ffffff&#8221; background_layout=&#8221;light&#8221; text_orientation=&#8221;center&#8221; submenu_direction=&#8221;downwards&#8221; fullwidth_menu=&#8221;off&#8221;] [\/mhc_fullwidth_menu][\/mhc_section][mhc_section admin_label=&#8221;section&#8221; 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background_layout=&#8221;light&#8221; text_orientation=&#8221;left&#8221; animation=&#8221;off&#8221;]\n<p><strong>\u00a0<\/strong><\/p>\n<p style=\"direction: ltr; text-align: left;\">\n<ul style=\"text-align: left;\">\n<li style=\"direction: ltr;\">During ATM 2025, senior executives from Minor Hotels, Fairmont and Marriott highlighted the rise of \u2018hyper-personalisation\u2019 in the luxury hospitality industry<\/li>\n<li style=\"direction: ltr;\">The ATM Travel Trends report states that 85% of hoteliers view personalisation as a crucial driver of commercial value<\/li>\n<li style=\"direction: ltr;\">Next-Gen travellers are driving demand for luxury experiences that focus on meaning over opulence<\/li>\n<\/ul>\n<p style=\"direction: ltr; text-align: left;\"><em>\u00a0<\/em><\/p>\n<p style=\"direction: ltr; text-align: left;\"><strong>Ain Alalam &#8211; Rashad Iskandrni<\/strong><\/p>\n<p style=\"direction: ltr; text-align: left;\"><strong>22 July 2025:<\/strong> Personalisation is emerging as a growing trend in travel and tourism, particularly within the luxury segment, as travellers increasingly seek experiences tailored to their individual preferences and lifestyles.<\/p>\n<p style=\"direction: ltr; text-align: left;\">\n<p style=\"direction: ltr; text-align: left;\">At <a href=\"https:\/\/www.wtm.com\/atm\/en-gb.html\">Arabian Travel Market<\/a> (ATM) 2025, senior executives from leading hotel groups, including Minor Hotels, Fairmont and Marriott, examined the rising influence of \u2018hyper-personalisation\u2019, which moves away from one-size-fits-all services to offering bespoke guest experiences. Leveraging tools such as AI-driven customisation and chatbots, as well as personalised welcome amenities and bespoke dining options, these brands are redefining the customer journey in the luxury travel segment, which is witnessing a continued surge worldwide.<\/p>\n<p style=\"direction: ltr; text-align: left;\">\n<p style=\"direction: ltr; text-align: left;\">According to the ATM Travel Trends Report 2025, developed by ATM in partnership with Tourism Economics, 85% of hoteliers now consider personalisation as a key driver of commercial value, with tailored experiences shown to generate additional revenue of up to 5%. Furthermore, insights by market intelligence firm Future Market Insight Inc, has revealed the global customisation and personalisation in travel market is expected to reach US$620.71 million by 2032.<\/p>\n<p style=\"direction: ltr; text-align: left;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-102178\" src=\"https:\/\/ainalalam.com\/wp-content\/uploads\/2025\/07\/atm-2025-2-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/ainalalam.com\/wp-content\/uploads\/2025\/07\/atm-2025-2-300x200.jpg 300w, https:\/\/ainalalam.com\/wp-content\/uploads\/2025\/07\/atm-2025-2-1024x683.jpg 1024w, https:\/\/ainalalam.com\/wp-content\/uploads\/2025\/07\/atm-2025-2-768x512.jpg 768w, https:\/\/ainalalam.com\/wp-content\/uploads\/2025\/07\/atm-2025-2-1080x720.jpg 1080w, https:\/\/ainalalam.com\/wp-content\/uploads\/2025\/07\/atm-2025-2.jpg 1500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-102179\" src=\"https:\/\/ainalalam.com\/wp-content\/uploads\/2025\/07\/atm-2025-1-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/ainalalam.com\/wp-content\/uploads\/2025\/07\/atm-2025-1-300x200.jpg 300w, https:\/\/ainalalam.com\/wp-content\/uploads\/2025\/07\/atm-2025-1-1024x683.jpg 1024w, https:\/\/ainalalam.com\/wp-content\/uploads\/2025\/07\/atm-2025-1-768x512.jpg 768w, https:\/\/ainalalam.com\/wp-content\/uploads\/2025\/07\/atm-2025-1-1080x720.jpg 1080w, https:\/\/ainalalam.com\/wp-content\/uploads\/2025\/07\/atm-2025-1.jpg 1500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p style=\"direction: ltr; text-align: left;\">Speaking during the panel, experts defined hyper-personalisation as providing individualised experiences that anticipate both expressed and unspoken guest needs. While technology and Artificial Intelligence (AI) are instrumental in delivering customised offerings at scale, the panellists agreed that human connection remains essential for a truly personalised hospitality experience.<\/p>\n<p style=\"direction: ltr; text-align: left;\">\n<p style=\"direction: ltr; text-align: left;\"><strong>Nicolas Hauvespre, <\/strong>VP of luxury brands at MEA Marriott, said: \u201cWhen it comes to hyper-personalisation, for many brands, this goes far beyond traditional service. It&#8217;s about creating something highly tailored and curated through leveraging technology and building on your culture, so you can develop that anticipatory service and meet both the explicit and unspoken needs of your guests.\u201d<\/p>\n<p style=\"direction: ltr; text-align: left;\">\n<p style=\"direction: ltr; text-align: left;\">The panel, which also included <strong>Loay Nour<\/strong>, Vice President Fairmont Brand and Marketing Communications, and <strong>Amir Golbarg<\/strong>, Senior Vice President Minor Hotels, also discussed the importance of establishing an emotional connection, anticipating guest needs, and building this over time.<\/p>\n<p style=\"direction: ltr; text-align: left;\">\n<p style=\"direction: ltr; text-align: left;\">\u201cLuxury is not one size fits all, it&#8217;s no longer about recognising someone by the name or knowing their preferences in their profile, because you need to understand that those consumers are not only hotel consumers, they are exposed into the ultra level of personalisation from other brands and other industries that they work with, so they have a certain minimum of expectations,\u201d said <strong>Nour. <\/strong><\/p>\n<p style=\"direction: ltr; text-align: left;\">\n<p style=\"direction: ltr; text-align: left;\">In the Middle East and Africa, Marriott is embracing this shift while maintaining brand distinctiveness, expanding its luxury footprint with projects such as the Ritz-Carlton Reserve at Nujuma in Saudi Arabia\u2019s Red Sea, which is rooted in immersive, cultural experiences. Upcoming openings elsewhere in the region include a portfolio of curated Ritz-Carlton safari lodges in eastern Africa, which will pioneer new destinations and provide guests with highly authentic experiences.<\/p>\n<p style=\"direction: ltr; text-align: left;\">\n<p style=\"direction: ltr; text-align: left;\">Meanwhile, owner-led hospitality companies, such as Minor Hotels, are using their lean structures to pilot new concepts in-house before rolling them out globally. This operational flexibility has enabled the company to invest in curated, experience-driven offerings that prioritise quality over quantity. A recent success story includes the 22-room Anantara Santorini Abu Dhabi in Ghantoot, which has outperformed expectations by focusing on hyper-personalised offerings in a unique setting.<\/p>\n<p style=\"direction: ltr; text-align: left;\">\n<p style=\"direction: ltr; text-align: left;\">Commenting on these insights,<strong> Danielle Curtis, Exhibition Director ME, Arabian Travel Market<\/strong>, said: \u201cAs luxury travel evolves, so too does the definition of what it means to deliver highly personalised experiences. Today\u2019s travellers are looking for more than exceptional service; they expect tailored journeys that reflect who they are and what they value. At ATM, we are witnessing how hospitality brands are rising to the challenge, providing guests with luxury experiences that are personalised, sustainable and\u00a0 connected to people and place.\u201d<\/p>\n<p style=\"direction: ltr; text-align: left;\">\n<p style=\"direction: ltr; text-align: left;\">Luxury travel will be under the spotlight at Arabian Travel Market 2026, which will be held from 4 to 7 May at the Dubai World Trade Centre. In parallel, travel technology will remain a key focus as innovation continues to reshape the future of the industry and transform every stage of the traveller&#8217;s journey.<\/p>\n<p style=\"direction: ltr; text-align: left;\">\n<p style=\"direction: ltr; text-align: left;\">The latest ATM news stories are available at <a href=\"https:\/\/hub.wtm.com\/category\/press\/atm-press-releases\/\">https:\/\/hub.wtm.com\/category\/press\/atm-press-releases\/<\/a>.<\/p>\n[\/mhc_text][\/mhc_column][\/mhc_row][\/mhc_section]\n","protected":false},"excerpt":{"rendered":"<p>[mhc_section admin_label=&#8221;\u0642\u0633\u0645&#8221; fullwidth=&#8221;on&#8221; specialty=&#8221;off&#8221;][mhc_fullwidth_menu admin_label=&#8221;\u0642\u0627\u0626\u0645\u0629 \u0628\u0639\u0631\u0636 \u0643\u0627\u0645\u0644&#8221; menu_id=&#8221;56&#8243; background_color=&#8221;#ffffff&#8221; background_layout=&#8221;light&#8221; text_orientation=&#8221;center&#8221; submenu_direction=&#8221;downwards&#8221; fullwidth_menu=&#8221;off&#8221;] [\/mhc_fullwidth_menu][\/mhc_section][mhc_section admin_label=&#8221;section&#8221; transparent_background=&#8221;off&#8221; gradient_background=&#8221;off&#8221; background_color=&#8221;#ffffff&#8221; gradient_style=&#8221;horizontal&#8221; inner_shadow=&#8221;on&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221; video_hide=&#8221;off&#8221; video_pause=&#8221;off&#8221; allow_advanced_padding=&#8221;on&#8221; remove_padding=&#8221;on&#8221; force_fullwidth=&#8221;off&#8221; column_paddings=&#8221;padding-0pct&#8221; column_match_heights=&#8221;off&#8221; background_leak=&#8221;off&#8221; background_leak_color=&#8221;#ffffff&#8221; background_leak_size=&#8221;25&#8243; separator_top=&#8221;off&#8221; separator_bottom=&#8221;off&#8221; background_image_size=&#8221;cover&#8221; background_image_repeat=&#8221;no-repeat&#8221; background_image_position_x=&#8221;center&#8221; background_image_position_y=&#8221;center&#8221; animation=&#8221;off&#8221; animation_color=&#8221;#ffffff&#8221; mobile_2_pr_row=&#8221;off&#8221; mobile_reverse=&#8221;off&#8221;][mhc_row admin_label=&#8221;row&#8221;][mhc_column type=&#8221;1_3&#8243;][mhc_image admin_label=&#8221;\u0635\u0648\u0631\u0629&#8221; src=&#8221;https:\/\/ainalalam.com\/wp-content\/uploads\/2024\/04\/ainlogo.png&#8221; show_in_lightbox=&#8221;off&#8221; url_new_window=&#8221;off&#8221; animation=&#8221;off&#8221; hoverfx=&#8221;scaleup&#8221; sticky=&#8221;off&#8221; image_mask=&#8221;off&#8221; border_radius=&#8221;0&#8243; align=&#8221;center&#8221; force_center_on_mobile=&#8221;on&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":102180,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-102182","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coverage"],"_links":{"self":[{"href":"https:\/\/ainalalam.com\/index.php?rest_route=\/wp\/v2\/posts\/102182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ainalalam.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ainalalam.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ainalalam.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ainalalam.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=102182"}],"version-history":[{"count":0,"href":"https:\/\/ainalalam.com\/index.php?rest_route=\/wp\/v2\/posts\/102182\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ainalalam.com\/index.php?rest_route=\/wp\/v2\/media\/102180"}],"wp:attachment":[{"href":"https:\/\/ainalalam.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=102182"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ainalalam.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=102182"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ainalalam.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=102182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}