AI-powered analytics unify enormous volumes of cloud data and deliver precise answers and automation that fuel continuous innovation<\/p>\n
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Ain Alalam – Rashad Iskandrni<\/p>\n
Dynatrace<\/a> (NYSE: DT), the leader in unified observability and security, today announced that BMO<\/a>, North America\u2019s eighth largest bank by assets, is using the Dynatrace\u00ae platform<\/a> to scale its digital capabilities and deliver best-in-class experiences to customers worldwide. As demand for digital interactions increases, BMO has reimagined traditional services and is optimizing operating efficiencies to enhance customer loyalty.<\/p>\n \n To do this, the bank works with Dynatrace. The Dynatrace platform\u2019s core technologies, including the Grail\u2122 data lakehouse<\/a> and Davis\u00ae hypermodal AI<\/a>, along with its continuous automation capabilities, assist BMO\u2019s Technology, Resiliency, and Experience Operations (TREO) team in accessing precise answers about its technology environment. The insights BMO gains from Dynatrace have helped the bank continually improve the digital banking experience for customers, providing faster, more innovative banking experiences with lower risk.<\/p>\n \u201cTo drive our digital-first strategy and continue delivering speed and scale for our customers, BMO innovates rapidly and with confidence,\u201d said Angela Sim, Chief Technology, Resiliency, Experience and Operations Officer, BMO. \u201cThe Dynatrace platform has allowed our team to embrace the principles of site reliability engineering (SRE) and ensures reliability is built into the core of our digital banking services. With the help of Dynatrace, we have significantly improved our response time and are increasing our continuous service availability. This allows us to focus on driving innovation and improving the digital experience, helping millions of customers make real financial progress.\u201d<\/p>\n Dynatrace Grail unifies, stores, and processes BMO\u2019s data while retaining the context of the environment where it originated. Dynatrace Davis AI then leverages the unified data from Grail to deliver precise answers in real time, enabling BMO\u2019s TREO team to identify, report, and resolve issues instantly. This has resulted in an 80% reduction in the bank\u2019s mean time to identify (MTTI) issues and root cause analysis (RCA) timelines.<\/p>\n “The Dynatrace platform has already delivered significant benefits to BMO,\u201d continued Sim. \u201cFor example, log analytics previously required manual input that would take significant time and resources to complete. With Dynatrace, this process happens in seconds. In a rapidly evolving market, these efficiencies allow us to free up human resources, enabling employees to focus on delivering expert advice and strategic innovation.\u201d<\/p>\n Visit our Customer Stories<\/a> page for more details on how BMO uses Dynatrace to deliver reliable digital services to its customers.<\/p>\n About Dynatrace<\/strong><\/p>\n Dynatrace<\/a> (NYSE: DT) exists to make the world\u2019s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with Davis\u00ae hypermodal AI<\/a> to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That\u2019s why the world\u2019s largest organizations trust the Dynatrace\u00ae platform to accelerate digital transformation.<\/p>\n