{"id":88046,"date":"2024-09-02T14:08:58","date_gmt":"2024-09-02T14:08:58","guid":{"rendered":"https:\/\/ainalalam.com\/?p=88046"},"modified":"2024-09-02T14:08:58","modified_gmt":"2024-09-02T14:08:58","slug":"exotel-floats-all-new-local-cloud-for-cx-and-ai-solutions-in-saudi-arabia","status":"publish","type":"post","link":"https:\/\/ainalalam.com\/?p=88046","title":{"rendered":"Exotel floats all-new local cloud for CX and AI solutions in Saudi Arabia"},"content":{"rendered":"[mhc_section admin_label=”\u0642\u0633\u0645” fullwidth=”on” specialty=”off”][mhc_fullwidth_menu admin_label=”\u0642\u0627\u0626\u0645\u0629 \u0628\u0639\u0631\u0636 \u0643\u0627\u0645\u0644” menu_id=”56″ background_color=”#ffffff” background_layout=”light” text_orientation=”center” submenu_direction=”downwards” fullwidth_menu=”off”] [\/mhc_fullwidth_menu][\/mhc_section][mhc_section admin_label=”section” transparent_background=”off” gradient_background=”off” background_color=”#ffffff” gradient_style=”horizontal” inner_shadow=”on” parallax=”off” parallax_method=”off” video_hide=”off” video_pause=”off” allow_advanced_padding=”on” remove_padding=”on” force_fullwidth=”off” column_paddings=”padding-0pct” column_match_heights=”off” background_leak=”off” background_leak_color=”#ffffff” background_leak_size=”25″ separator_top=”off” separator_bottom=”off” background_image_size=”cover” background_image_repeat=”no-repeat” background_image_position_x=”center” background_image_position_y=”center” animation=”off” animation_color=”#ffffff” mobile_2_pr_row=”off” mobile_reverse=”off”][mhc_row admin_label=”row”][mhc_column type=”1_3″][mhc_image admin_label=”\u0635\u0648\u0631\u0629” src=”https:\/\/ainalalam.com\/wp-content\/uploads\/2024\/04\/ainlogo.png” show_in_lightbox=”off” url_new_window=”off” animation=”off” hoverfx=”scaleup” sticky=”off” image_mask=”off” border_radius=”0″ align=”center” force_center_on_mobile=”on” alt=”\u0645\u0648\u0642\u0639 \u0639\u064a\u0646 \u0627\u0644\u0639\u0627\u0644\u0645 \u0647\u0648 \u0645\u0648\u0642\u0639 \u062a\u0633\u0648\u064a\u0642\u064a \u0648\u0641\u0642 \u0648\u062b\u064a\u0642\u0629 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062d\u0631.”] [\/mhc_image][\/mhc_column][mhc_column type=”2_3″][mhc_ticker admin_label=”\u0634\u0631\u064a\u0637 \u0623\u062e\u0628\u0627\u0631” magazine_list=”date” offset_posts=”0″ ticker_title=”\u062c\u062f\u064a\u062f \u0627\u0644\u062a\u063a\u0637\u064a\u0627\u062a” background_layout=”dark” background=”#6d3a2a” show_thumbnail=”on” show_arrows=”on” auto=”off” fade=”fade” pause=”off”] [\/mhc_ticker][\/mhc_column][\/mhc_row][\/mhc_section][mhc_section admin_label=”\u0642\u0633\u0645” fullwidth=”on” specialty=”off” transparent_background=”off” gradient_background=”off” background_color=”#1e6eb5″ gradient_style=”horizontal” inner_shadow=”off” parallax=”off” parallax_method=”off” video_hide=”off” video_pause=”off” allow_advanced_padding=”off” remove_padding=”off” force_fullwidth=”off” column_paddings=”padding-0pct” column_match_heights=”off” background_leak=”off” background_leak_color=”#ffffff” background_leak_size=”50″ separator_top=”off” separator_bottom=”off” background_image_size=”cover” background_image_repeat=”no-repeat” background_image_position_x=”center” background_image_position_y=”center” animation=”off” animation_color=”#ffffff” mobile_2_pr_row=”off” mobile_reverse=”off”][mhc_fullwidth_search_bar admin_label=”\u0634\u0631\u064a\u0637 \u0628\u062d\u062b \u0628\u0639\u0631\u0636 \u0643\u0627\u0645\u0644” post_type=”all” show_terms=”off” terms_tax=”post_tag” placeholder=”\u0639\u064a\u0646 \u0627\u0644\u0639\u0627\u0644\u0645” icon_color=”#1e6eb5″ background_layout=”dark” border_radius=”6″ custom_paddings=”13px” animation=”off”] [\/mhc_fullwidth_search_bar][\/mhc_section][mhc_section admin_label=”\u0642\u0633\u0645” fullwidth=”on” specialty=”off” transparent_background=”off” gradient_background=”off” background_color=”#ffffff” gradient_style=”horizontal” inner_shadow=”off” parallax=”off” parallax_method=”off” video_hide=”off” video_pause=”off” allow_advanced_padding=”off” remove_padding=”off” force_fullwidth=”off” column_paddings=”padding-0pct” column_match_heights=”off” background_leak=”off” background_leak_color=”#ffffff” background_leak_size=”50″ separator_top=”off” separator_bottom=”off” background_image_size=”cover” background_image_repeat=”no-repeat” background_image_position_x=”center” background_image_position_y=”center” animation=”off” animation_color=”#ffffff” mobile_2_pr_row=”off” mobile_reverse=”off”][mhc_fullwidth_post_header admin_label=”\u0639\u0646\u0648\u0627\u0646 \u0627\u0644\u0645\u0642\u0627\u0644\u0629 \u0628\u0639\u0631\u0636 \u0643\u0627\u0645\u0644” title=”on” meta=”off” avatar=”on” author=”on” date=”on” categories=”on” comments=”off” views=”off” show_ratings=”off” show_excerpt=”off” show_share=”on” text_orientation=”center” text_color=”dark” featured_image=”on” featured_placement=”below” parallax=”off” parallax_method=”off” animation=”bouncein” custom_paddings=”40″ size=”26px” title_bold=”on” text_shadow=”off” text_background=”off” text_bg_color=”#ffffff” overlay=”on” bg_color=”rgba(255,255,255,0.81)”] [\/mhc_fullwidth_post_header][\/mhc_section][mhc_section admin_label=”\u0642\u0633\u0645” fullwidth=”off” specialty=”off” transparent_background=”off” gradient_background=”off” background_color=”#ffffff” gradient_style=”horizontal” inner_shadow=”off” parallax=”off” parallax_method=”off” video_hide=”off” video_pause=”off” allow_advanced_padding=”off” remove_padding=”off” force_fullwidth=”off” column_paddings=”padding-0pct” column_match_heights=”off” background_leak=”off” background_leak_color=”#ffffff” background_leak_size=”50″ separator_top=”off” separator_bottom=”off” background_image_size=”cover” background_image_repeat=”no-repeat” background_image_position_x=”center” background_image_position_y=”center” animation=”off” animation_color=”#ffffff” mobile_2_pr_row=”off” mobile_reverse=”off”][mhc_row admin_label=”\u0635\u0641”][mhc_column type=”1_3″][mhc_image admin_label=”\u0635\u0648\u0631\u0629” src=”https:\/\/ainalalam.com\/wp-content\/uploads\/2024\/09\/WhatsApp-Image-2024-09-02-at-2.36.30-PM.jpeg” show_in_lightbox=”off” url_new_window=”off” sticky=”off” image_mask=”off” border_radius=”0″ align=”right” force_center_on_mobile=”on” animation=”off” hoverfx=”none” \/][\/mhc_column][mhc_column type=”2_3″][mhc_text admin_label=”\u0646\u0635” background_layout=”light” text_orientation=”left” animation=”off”]\n

Ain Alalam – Rashad Iskandrni<\/p>\n

 <\/p>\n

With the Middle East’s digital economy rapidly expanding, Saudi Arabia\u2019s customer experience market is projected to reach $15 billion by 2027, reflecting an annual growth rate of 12%. Exotel a leading AI transformation partner for customer engagement in emerging markets, has strengthened its presence in Saudi Arabia, marking a significant new growth phase in the Middle East with the launch of the all-new Ameyo by Exotel.<\/p>\n

This platform integrates AI-powered customer engagement with Saudi Arabia\u2019s first local CX cloud. This strategic move aligns with the Kingdom\u2019s Vision 2030 to build a digitally advanced and diversified economy, further solidifying Exotel\u2019s commitment to driving digital transformation across the region.<\/p>\n

\u201cThis expansion is a significant milestone for Exotel\u2019s global geo-strategy as we leverage our extensive experience across emerging markets to support Saudi Arabia\u2019s digital transformation goals,\u201d said Shivakumar Ganesan, Co-Founder & CEO of Exotel.<\/p>\n

\u201cBy introducing our all-new local cloud for CX and AI solutions to Saudi Arabia, we aim to empower enterprises with advanced, locally tailored technologies designed to drive operational excellence and customer-centric innovation.\u201d Ganesan added.<\/p>\n

\u201cExotel Engage X 2024, Exotel\u2019s premier global flagship event, is making its debut in Riyadh after successful editions in Bengaluru and Gurugram. This event marks the introduction of the all-new Ameyo by Exotel, featuring advanced AI and local cloud solutions designed to revolutionize customer engagement.<\/p>\n

\u201cAlongside this, our local telephony integration provides a strong communication infra layer for Contact centre softwares and AI for communication to work seamlessly, enabling unified customer experience across customer journey from marketing to sales to support.\u201d Ganesan concluded.<\/p>\n

\u201cThe launch of Saudi Arabia\u2019s first local CX cloud is a game-changer for the region\u2019s customer engagement landscape,\u201d noted Sachin Bhatia, Co-Founder and CGO of Exotel.<\/p>\n

\u201cBy integrating GenAI-powered solutions with robust cloud infrastructure, we are not just meeting the immediate needs of businesses but also laying the foundation for a future where personalized, intelligent interactions are the norm.\u201d He added.<\/p>\n

Exotel, known locally as Ameyo, leverages its eight-year success in the Middle East, with a robust portfolio of local customers, to introduce AI-driven solutions that enhance customer experiences for enterprises across Saudi Arabia.<\/p>\n

Key highlights<\/p>\n

Introduction of Saudi Arabia\u2019s First Local CX Cloud: Powered by Oracle and complemented by Mobily-supported telephony solutions, this local cloud infrastructure ensures compliance with SAMA\u2019s data residency regulations, offering businesses a secure and scalable environment for customer engagement.<\/p>\n

AI-Powered Customer Engagement Platform: The all-new Ameyo by Exotel integrates advanced AI technologies to unify customer journeys across sales, support, and service channels, driving operational efficiency and customer-centric innovation.<\/p>\n

Alignment with Vision 2030: Exotel\u2019s expansion is closely aligned with Saudi Arabia\u2019s Vision 2030, emphasizing digital transformation and AI-driven growth, with an aim to contribute significantly to the Kingdom\u2019s goal of AI adding over $135 billion to the economy by 2030.<\/p>\n[\/mhc_text][\/mhc_column][\/mhc_row][\/mhc_section]\n","protected":false},"excerpt":{"rendered":"

[mhc_section admin_label=”\u0642\u0633\u0645” fullwidth=”on” specialty=”off”][mhc_fullwidth_menu admin_label=”\u0642\u0627\u0626\u0645\u0629 \u0628\u0639\u0631\u0636 \u0643\u0627\u0645\u0644” menu_id=”56″ background_color=”#ffffff” background_layout=”light” text_orientation=”center” submenu_direction=”downwards” fullwidth_menu=”off”] [\/mhc_fullwidth_menu][\/mhc_section][mhc_section admin_label=”section” transparent_background=”off” gradient_background=”off” background_color=”#ffffff” gradient_style=”horizontal” inner_shadow=”on” parallax=”off” parallax_method=”off” video_hide=”off” video_pause=”off” allow_advanced_padding=”on” remove_padding=”on” force_fullwidth=”off” column_paddings=”padding-0pct” column_match_heights=”off” background_leak=”off” background_leak_color=”#ffffff” background_leak_size=”25″ separator_top=”off” separator_bottom=”off” background_image_size=”cover” background_image_repeat=”no-repeat” background_image_position_x=”center” background_image_position_y=”center” animation=”off” animation_color=”#ffffff” mobile_2_pr_row=”off” mobile_reverse=”off”][mhc_row admin_label=”row”][mhc_column type=”1_3″][mhc_image admin_label=”\u0635\u0648\u0631\u0629” src=”https:\/\/ainalalam.com\/wp-content\/uploads\/2024\/04\/ainlogo.png” show_in_lightbox=”off” url_new_window=”off” animation=”off” hoverfx=”scaleup” sticky=”off” image_mask=”off” border_radius=”0″ align=”center” force_center_on_mobile=”on” […]<\/p>\n","protected":false},"author":1,"featured_media":88043,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-88046","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coverage"],"_links":{"self":[{"href":"https:\/\/ainalalam.com\/index.php?rest_route=\/wp\/v2\/posts\/88046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ainalalam.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ainalalam.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ainalalam.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ainalalam.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=88046"}],"version-history":[{"count":0,"href":"https:\/\/ainalalam.com\/index.php?rest_route=\/wp\/v2\/posts\/88046\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ainalalam.com\/index.php?rest_route=\/wp\/v2\/media\/88043"}],"wp:attachment":[{"href":"https:\/\/ainalalam.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=88046"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ainalalam.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=88046"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ainalalam.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=88046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}